SUCCESS AT PLATINUM
AGENT TOOLS
Your email. Wherever you work.
Connect your Platinum mailbox to your phone or computer. Choose your device and app for a guide made for you.
01 Make it yours
Your company mailbox must already exist. Have your full email address and mailbox password ready. This guide does not create an account or sign you in.
A quick way to check that your mailbox login works.
Which password should I use?
Use your PolarisMail mailbox password, not your personal Gmail, Apple, or Microsoft password. If two-factor authentication or company policy requires an app password, ask your email administrator for help creating one in PolarisMail. Enter it only in the email app.
Will my contacts and calendar sync?
This guide uses IMAP for email. It does not set up calendar or contacts sync. PolarisMail Enhanced accounts have additional options; confirm your account type with your administrator before choosing Exchange or ActiveSync.
Your email address and checklist stay in this page’s memory until you reload. This tool does not collect passwords or transmit your entered address.
02 · Your setup guide
Settings to enter in your app
Use these values when the app asks for manual settings.
Password: enter your mailbox password (or PolarisMail app password) directly in your email app. SMTP sign-in is required, even if the app labels it optional.
03 Check it works
Tick each item after you verify it in your email app.
0 of 3 checks completed
Need a hand?
It says my password is incorrect
Try your full address and mailbox password in webmail first. If webmail also fails, ask your company email administrator to check the account or reset its password. If webmail works, check both app usernames, extra spaces, and whether an app password is required.
I can receive email but cannot send
Check the outgoing server, port, and encryption shown above. Enable SMTP authentication / Require sign-in and enter your full email address and password again. Incoming and outgoing settings are separate.
It shows a certificate or connection error
Check that the server names match exactly, SSL/TLS is enabled, and your device’s date and time are correct. Try another trusted network. If a certificate warning persists, stop and contact your email administrator; do not disable encryption to finish setup.
I do not see all my email or folders
Allow time for the first sync, confirm you chose IMAP, and compare with webmail. Check the app’s folder subscriptions and sync range. Do not delete an older account containing local-only messages before your administrator checks it.
I still need help
Tell your company email administrator your device, app/version, the error message, and whether webmail works. Share screenshots with passwords hidden. This assistant cannot test a mailbox connection.
Guidance reviewed September 21, 2026. Menu names can vary by app version. Server settings: PolarisMail official setup guide ↗